Contact
Translations are provided for convenience. If a translation conflicts with the English version, the English version controls unless mandatory law requires otherwise.
Service brand
Breez Node is the brand used for this digital service and its customer support.
Product support and payment help
Email support@breeznode.com for account access, delivery, technical support, or a refund request. Include your purchase email, non-secret order or payment identifier, approximate purchase date, and a concise description. Never send a password, full card number, private key, or complete connection profile.
Privacy
Email privacy@breeznode.com for privacy questions or requests concerning access, correction, deletion, restriction, objection, or portability. We may need to verify that you control the relevant account.
Abuse and security reports
Email abuse@breeznode.com with timestamps and non-secret evidence. Do not probe systems without prior written authorization and do not attach unlawful content or credentials.
Payment-provider support
If Paddle is identified on your receipt or checkout, Paddle is the seller and Merchant of Record and its buyer-support route may also handle transaction and refund questions. The provider named on your receipt controls payment processing.
Response and supplementary channel
Refund requests are targeted for acknowledgement within three business days. Other requests are prioritized by urgency. @UseBreezBot is a supplementary product channel; email remains the primary public contact and the bot should not receive sensitive payment or identity material.